Our dedicated support center delivers fast, personalized assistance through clearly defined SLAs and a variety of smart notification options—ensuring your business runs smoothly, every step of the way.
We have a service and support center at our convenience for helping our clients and their business. Depending on individual needs, we offer different service level agreements (SLAs), with corresponding working hours and response times. The reaction time in the support contract depends on the service and the problem level (0-3).
5×8 standard: 5 days weekly / 8 hours
5×12 extended: 5 days weekly / 12 hours
5×24 silver: 5 days weekly / 24 hours
7×24 gold: 7 days weekly / 24 hours
We offer our clients a couple of different ways of alerting them in case of a problem:
The messages, received on e-mail, phone or fax are manually entered in our support system, so that the case is numbered and possible to track through. In some countries, our service center is accessible through a direct support telephone.
